The turnaround time for website maintenance requests depends on the nature of the request and the level of priority assigned to it. At Your WP Guy, we understand that some issues may require immediate attention, while others may allow for a slightly longer turnaround time.
For emergency requests, such as security breaches, server crashes, or critical software updates, we offer expedited support with a target response time of under 30 minutes. Our team is available to address urgent matters and ensure that your website is back online and secure as quickly as possible.
For non-emergency requests, design improvements, or analytics reporting, our standard turnaround time is typically within 24-48 hours. However, this may vary depending on the complexity of the task, the volume of requests in our queue, and the level of resources required to complete the job efficiently. We will always provide you with an estimated timeline and keep you updated on the progress of your request.
We also offer premium support packages with faster turnaround times for clients who require more urgent assistance. These packages are designed for businesses that rely heavily on their website for daily operations, and need quicker response times to minimize downtime and maintain their online presence.
In summary, at Your WP Guy, we strive to respond promptly to all website maintenance requests, with a focus on resolving urgent issues quickly and efficiently, while providing flexible turnaround times for less pressing tasks, all with the goal of ensuring that your website remains optimized, secure, and high-performing over time.
Your WP Essential ($99/month) – Day-to-day maintenance, updates, backups, and security
Your WP Plus ($199/month) – Everything in Essential plus advanced troubleshooting and support
Your WP Pro ($299/month) – Our premium plan with maximum support and customization
Keep your website in expert hands. Compare your maintenance options and get started today!
Need a new website design or just a refresh? We can help with that too!
Want to learn more about what’s included in each plan? Check out our basic WordPress maintenance checklist.