Monthly website support plans for your expanding business
Proactive updates, security, and fixes for your WordPress website.
Reactive website support is a cost you can't afford
The longer your website is left to digital rot, the more expensive it becomes to restore. If your website went down right now, who would you call? Is there a plan of action? When was the last time your website's theme was updated, and how long would it take someone to notice that a vital widget stopped working? In the world wide web, things break if left unattended. A reactionary strategy will cost your business more daily than a proactive website maintenance plan, not just in the long run.
Website Hacks are happening daily! Don't be caught unprepared and without a backup...
Proactive WordPress site support & maintenance
Vital backend updates
Timely version updates, security patches, and notification management will keep your website updated and running smoothly. We also manage both your WordPress core updates and your 3rd party integrations.
Site security & monitoring
24-hour uptime monitoring, secure password management, and virus/malware scans to help keep your website safe from vulnerability attacks.
Monthly Reporting
Stay informed on essential metrics for your business with our detailed monthly report to your inbox. We help you identify opportunities and future potential issues.
Tailored website services
Have unique website maintenance needs? We provide various additional services customized to your specific operation. Contact us now; we welcome questions!
Choose a plan that's right for your business
We offer three, month-to-month website maintenance plans to fit your needs. Start by choosing the right one for your business.
Your WP Essential
- Day-to-day maintenance
- Core, theme, & plugin updates
- 24-hour security monitoring
- Daily backups
- Load speed checks
- Monthly reporting
Your WP Plus
- Everything from Essential
- Theme & plugin fixes
- Advanced troubleshooting
- 1 hour advanced support time
- Discounted hourly rate
Your WP Pro
- Everything from Essential & Plus
- Phone support
- Custom theme support
- eCommerce support
- Two additional hours of advanced support
- Load-time guarantee
- Discounted hourly rate
Compare your plans options
Need a customized maintenance plan? You may add services a la carte to our three plans listed below. Contact us, and let's build one together.
| WordPress core updates | |||
| Plugin updates | |||
| Theme updates | |||
| Malware / virus protection | |||
| Firewall management | |||
| 24-hour virus scan | |||
| Load speed checks | |||
| Theme & plugin fixes | |||
| Advanced troubleshooting | |||
| Phone support | |||
| Custom theme support | |||
| eCommerce support | |||
| Advanced scope | 1 hour/month | 3 hour/month | |
| Load-time guarantee | < 3 Seconds | ||
| Website health report | Monthly | Monthly | Monthly |
| Website backups | Daily | Daily | Daily |
| Malware / virus scans | Daily | Daily | Daily |
| Out-of-scope work | Discounted | Discounted | Discounted |
Keep your website running smoothly with one of our trusted WordPress maintenance plans
Updates, security, edits, and fixes- Take the first step towards a proactive approach to maintaining your WordPress website. Contact us today to get started or if you simply have a question about the service we provide. Your WP Guy is here to help.
Maintenance plans contact form
Join our growing list of satisfied clients
Our Areas of Service in Georgia
Supporting Cobb County: Acworth, Atlanta, Austell, Clarkdale, Kennesaw, Mableton, Marietta, Powder Springs, Smyrna
Supporting Dawson County: Dawsonville
Supporting Forsyth County: Cumming
Supporting Fulton County: Johns Creek, Milton
Supporting Gwinnett County: Buford, Duluth, Sugar Hill, Suwanee
Supporting Hall County: Flowery Branch, Gainesville, Oakwood
Supporting Jackson County: Braselton
Georgia Customer Service Information Please Call: 678-995-5169
Our Areas of Service in Florida
Supporting Hillsborough County: Citrus Park, Tampa
Supporting Orange County: Apopka, Azalea Park, Conway, Doctor Phillips, Fairview Shores, Lockhart, Maitland, Oak Ridge, Ocoee, Orlando, Pine Castle, Pine Hills, Winter Garden, Winter Park
Supporting Osceola County: Kissimmee
Supporting Pasco County: Elfers, Holiday
Supporting Pinellas County: Clearwater, Dunedin, East Lake, Gulfport, Largo, Oldsmar, Palm Harbor, Pinellas Park, Safety Harbor, Saint Pete Beach, Saint Petersburg, Seminole, Tarpon Springs
Supporting Seminole County: Forest City
Florida Customer Service Information Please Call: 407-942-2127
Our Areas of Service in Alabama
Supporting Jefferson County: Bessemer, Birmingham, Gardendale, Homewood, Hoover, Hueytown, Irondale, Leeds, Trussville, Vestavia Hills
Supporting Madison County: Mountain Brook
Supporting Shelby County: Alabaster, Helena, Pelham
Supporting Lawrence County: Fairfield
Supporting Marshall County: Pleasant Grove
Alabama Customer Service Information Please Call: 205-973-4944
How do I get help with my WordPress website?
There are a few options for getting WordPress support. You can visit the WordPress support forums and ask the community for help. Many issues can be resolved there. You can also hire a freelance WordPress developer to help with specific issues you're having. For ongoing support and maintenance, you may want to find a managed WordPress hosting provider that offers support services.
My WordPress site was hacked - what should I do?
If your site was hacked, take it offline immediately. Then contact your web host right away and ask them to restore your site from a recent backup. You'll also want to scan your site for malware and change all passwords. A security expert can do a full audit to find and close vulnerabilities. Take time to understand how the hack occurred so it doesn't happen again.
Why is my WordPress site so slow?
There are several potential reasons your WordPress site could be slow. The most common include: too many/unoptimized plugins or themes, expensive database queries, server resource limitations, bloated media files, and caching issues. Try troubleshooting by disabling plugins, optimizing databases, implementing caching, compressing images, and upgrading your hosting plan if needed.
What are the benefits of managed WordPress hosting?
Managed WordPress hosting provides optimized servers, automatic WordPress updates, daily backups, malware scanning, caching, CDN, and 24/7 support. It takes care of performance, security, and maintenance so you can focus on content. Managed hosts have WordPress expertise to quickly troubleshoot issues.
How much does WordPress website support cost?
The cost of WordPress support depends on your needs. Freelancers charge around $25-$150 per hour. Managed WordPress hosts with support plans start around $25 per month. Agencies offer support packages from $100-$500 per month. Hourly support from web design firms runs $100-$200. Ongoing maintenance plans cost 1-5% of initial website build cost.
How do I update WordPress plugins and themes?
It's important to keep WordPress plugins and themes updated to get the latest features and security fixes. In your WordPress dashboard, navigate to "Updates" and click "Update Now" next to each plugin/theme. Managed WordPress hosts often auto-update for you. You can also manually update by overwriting plugin/theme files via SFTP.
How do I migrate my WordPress site to a new host or domain?
Use a plugin like Duplicator or All-in-One WP Migration to package up your site for easy transfer. Install the plugin on your current site, do an export, then install the plugin on your new host and import the exported package. It's best to work with support from both your old and new hosts. Update URLs in the database after migrating.
What are some must-have WordPress plugins?
Some of the most essential WordPress plugins include: Yoast SEO (SEO optimization), WP Rocket (caching), Akismet (spam protection), BackUpWordPress (backups), Google Analytics (analytics), MonsterInsights (analytics), W3 Total Cache (performance), and UpdraftPlus (backups). There are also many useful ecommerce, security and marketing plugins.
How do I customize my WordPress theme?
There are two main ways to customize an existing WordPress theme - using the built-in theme customizer, or by working directly with the theme files. The customizer lets you modify settings like colors, menus, widgets and more. For deeper code-level changes, you'll need to edit PHP, HTML, CSS and JavaScript files in the theme folder via FTP or SFTP.
Where can I find quality WordPress themes and plugins?
Some top marketplaces to find premium WordPress themes and plugins include Envato Elements, ThemeForest, TemplateMonster, Creative Market, CodeCanyon, Mojo Marketplace, and WooCommerce. Be sure to check reviews, documentation, and compatibility before purchasing. Many free options are also available in the WordPress repository.
What maintenance tasks should be done regularly on a WordPress site?
Some important regular WordPress maintenance includes: updating WordPress, themes and plugins, performing backups, cleaning up bloated database tables, scanning for malware, optimizing images, checking site speed and performance, updating permalinks, testing forms, ensuring compatibility with new WordPress versions, and more.
Is WordPress secure? What can I do to improve security?
WordPress has a good reputation for security, but vulnerabilities exist. Some tips: use strong passwords, limit login attempts, use SFTP, install a security plugin, disable file editing in WordPress, limit user roles, update everything routinely, avoid plugins with vulnerabilities, and work with an expert to perform security audits.
How do I create a WordPress website for my small business?
Determine your business needs to find an appropriate theme and plugins. Use quality hosting with SSL certificate. Customize your theme. Set up your pages and blog. Add necessary plugins (SEO, forms, etc). Create menus and widgets. Write website copy, create images and videos as needed. Test site functionality thoroughly before launch.
What are some best practices for improving WordPress performance?
Enable caching and modify .htaccess file, compress images, eliminate render-blocking JavaScript/CSS, implement browser, page, object and database caching, use a CDN, optimize databases, minimize HTTP requests, enable GZIP compression, and upgrade to more robust hosting if needed.
What types of support do managed WordPress hosting providers offer?
Managed WordPress hosts offer 24/7 support via live chat, phone, and email to help with WordPress configuration, troubleshooting, security, updates, backups, speed optimization and more. They monitor your site proactively and some offer limited design services. Support response time and scope varies between hosts.
What is WordPress website support?
WordPress website support refers to services that help maintain, update, secure, and troubleshoot WordPress websites. This can include things like plugin/theme updates, security patches, backups, speed optimizations, fixing bugs, providing technical support, and more. Quality support keeps WordPress sites running smoothly.
How often should I get support for my WordPress site?
Most experts recommend procuring WordPress support on an ongoing basis. Websites need regular maintenance, updates, and monitoring to stay secure and avoid problems. Support plans often package together services to make site management easy. For larger/business sites, monthly or annual managed support is recommended.
Will support help my site run faster?
Yes, an optimized WordPress site runs faster. Support teams can configure caching/CDNs, efficient hosting, image compression, minimized file sizes, and more. Every little tweak improves speed, leading to better SEO, user experience, and conversions.
Will having support help if my site gets hacked?
Absolutely, the right support will help restore and protect your site after a hack. They can scan for malware, remove bad code, restore site files/database, update security plugins, monitor for future threats, and audit overall site safety. Taking preventative measures can help avoid hacks completely.
Does support handle WordPress updates?
Yes, keeping WordPress and its plugins/themes updated is a key part of managing a secure, well-functioning site. Quality support will either handle updates for you or assist you in applying updates yourself. They can also test updates on a staging environment first to avoid any compatibility issues.
Will support help me fix plugin conflicts and bugs?
Troubleshooting plugin conflicts, bugs, and other technical issues is a specialty of WordPress support teams. Their deep knowledge of WordPress and its ecosystem allows them to efficiently diagnose and fix problems that site owners may struggle with.
What if I need help optimizing my site for speed and SEO?
That all falls under the umbrella of WordPress website support as well. From frontend to backend optimizations for faster load times to sitemap creation to search-friendly content - support teams can implement best practices for better SEO and performance.
Is WordPress support affordable for small businesses and blogs?
Many WordPress support providers offer budget-friendly packages scaled for smaller sites. Even basic managed support can go a long way towards keeping a site healthy. For DIYers, pay-per-request support is also available when needed.
When is the best time to get support for my new WordPress site?
Get support during the initial site development process, not just after launch. An experienced team provides expert guidance on proper WP setup/configuration, pre-launch testing, and launch preparations for a smooth customer experience.
Does support handle backups and disaster recovery?
Reliable backups and contingency plans for disasters or downtime are key deliverables of managed WordPress support. Automated daily/weekly backups, emergency on-demand backups, and restoring from backups protect your site and data.
Can support help me migrate my site to a new host or server?
Yes, an experienced support team can help safely migrate WordPress sites to new hosting providers or servers. They assist with data backups, domain routing, DNS configuration, updating paths/URLs, testing functionality, and launch.
What’s better - freelance or agency support?
Both have pros and cons. Freelancers offer affordable, personalized service while agencies provide access to a team of experts. Evaluate each provider's experience, services, availability, and pricing to choose what fits your needs.
Does support optimize images and media for faster load times?
Absolutely. Optimizing image file formats, sizes, compression, lazy loading, and more can significantly improve site speed and page load times. Support teams handle all media optimization best practices.
Can support help customize my site design beyond basic WordPress?
Yes, the best teams offer WordPress-specific web design services like theme development, custom plugins, tailored site functionality, and complex customizations beyond out-of-the-box features.
What are some important things to ask potential support providers?
Ask about their experience, specific expertise, support responsiveness, backups and security protocols, where they are located, pricing and contracts, guarantees, other current clients, if they follow WordPress best practices, etc. to vet providers.
Is it safe to give a support company access to my WordPress site?
Using strong passwords, limiting access, and vetting the company’s reputation helps keep site access secure. Most quality providers access sites using proven remote management tools. Check reviews and ask questions to confirm you can trust them.
When should I consider upgrading to WordPress managed hosting?
When your site traffic, storage needs, or complexity outgrow basic shared hosting, managed WP hosting adds speed, security, and scalability. Support teams can advise hosting upgrades tailored to your site’s growth.
Can support help me make my WordPress site accessible?
Yes, managed support services can optimize sites for ADA compliance, screen readers, ARIA roles, keyboard navigation, color contrast, alt text, and more. They ensure your site provides an excellent experience for all users.
Does support include spam prevention and moderation?
Absolutely. Quality support teams offer services to protect your site against comment spam, block troublesome IPs, monitor forums and comments, filter/purge spam content, and configure antispam plugins. This saves site owners time and hassle.
Can support help manage my WP site content and updates?
Yes, support can include content creation and publication, managing multiple content authors/editors, optimizing written content for SEO, scheduling blog posts and updates, backing up content, and more.