How the test will work is that I will find our baseline page speed using Pingdom. I will install the plugin. Then I will test the page speed on my homepage, next I will test the page speed on a blog post.
So lets get to it!
Here are our baseline page speed tests:
Blog Post Baseline
Now before I move into the test results I want to tell you I was surprised by the results on each of these. Two or so years ago I ran these exact same tests and the page speed was wildly different than the test results this time. Most options then added a 5+ second page speed time, so I expected to see that same thing with this list.
Also, as you will see in the results below, I took screen shots from each one of the tests. I did it this way so that you could see not only the page speed, but also how much it added to the page (for those of you wanting to get super technical).
Well this is embarrassing.... (for them) I could not get this one to work with my site. I could get it to work on a single page, but it wasn't a page I was using for the test, so after about 2 hours I gave up. Now I could have spent time going back and forth with their support to resolve the issue, but lets be honest, do you really have time to do that with your site? If I can't get something working after I have setup an account, then it is probably going to be an issue for myself, my clients and you. So shall we move on?
Ok, so I must note that Chaty is not a true live chat plugin, it allows multiple ways to contact you via your “chat” button. For the test, I chose "Form & Call", just so I could get a baseline reading. However, a plugin like this would be great for someone who didn’t want one more thing to check (aka most small business owners). It has a ton of integrations in the paid plan and would be worth looking at if you don’t have a dedicated customer service team.
Can you see how close each of these were? Ultimately I decided to go with Tidio because of the speed, plus it has a phone app. The most important feature for me being that I am not tied to my computer in order to help someone, right behind speed that is.
At the end of the day I must add this tidbit of information, I only ran these tests on my site which is on my server. So if you are on a shared hosting plan, then you may have different speed results than I did.
So my suggestion would be to pick the top 3 you think may work for you and test each of them on your site. If you run into any issues, feel free to reach out! You can even use our new chat plugin! (You see what I did there?)
TL;DR - I tested 10 WordPress chat plugins for speed results and found Tidio to be the fastest one that meets my needs, plus it has a phone app. Pick 3 for yourself and test each of them. Chat with us if you have any issues. Table below for faster reading & sorting: