Speed Testing the 10 Best WordPress Chat Plugins

wp-guy-atlanta-top-10-wordpress-chat-plugins-reviewed-for-speed
Today we are going to do a little research into the top 10 WordPress chat plugins. You see these top 10 WordPress lists alllll the time, I mean I know I do so I assume you do as well.
 
Even if you have never seen one of these lists before I want to share this test with you. This comes from a recent set of aggravations from dealing with a "reputable" company.
 
There are tons of these "top 10 great plugins" for your website. My question is, "are they really? Are these plugins truly as great as they say they are?"
 
If a plugin is legitimately great in 2021 it has to pass one simple test more than any other test (excluding security but that is a whole other story).
 
The test that it needs to pass is simple enough, a speed test!

Will adding a WordPress chat plugin to your site slow it down?

THIS is what we are going to answer today in our search for the fastest WordPress chat plugins.
 
Here are the list of plugins we are going to add and test on the website you are currently reading.
 
 
How the test will work is that I will find our baseline page speed using Pingdom. I will install the plugin. Then I will test the page speed on my homepage, next I will test the page speed on a blog post.
 
So lets get to it!
 
Here are our baseline page speed tests:

Homepage Baseline

Blog Post Baseline

Now before I move into the test results I want to tell you I was surprised by the results on each of these. Two or so years ago I ran these exact same tests and the page speed was wildly different than the test results this time. Most options then added a 5+ second page speed time, so I expected to see that same thing with this list.
 
Also, as you will see in the results below, I took screen shots from each one of the tests. I did it this way so that you could see not only the page speed, but also how much it added to the page (for those of you wanting to get super technical).
 

Tawk.To Live Chat

Tawk.To Live Chat
 

Zendesk Chat

Zendesk Chat

3CX Live Chat

Well this is embarrassing.... (for them) I could not get this one to work with my site. I could get it to work on a single page, but it wasn't a page I was using for the test, so after about 2 hours I gave up. Now I could have spent time going back and forth with their support to resolve the issue, but lets be honest, do you really have time to do that with your site? If I can't get something working after I have setup an account, then it is probably going to be an issue for myself, my clients and you. So shall we move on?

3CX Live Chat
 

HubSpot

HubSpot
 

Tidio

Tidio
 

JivoChat

JivoChat

Crisp

Crisp
 

LiveChat

LiveChat

Live Chat by Formilla

Live Chat by Formilla
 

Floating Chat Widget (aka Chaty)

Ok, so I must note that Chaty is not a true live chat plugin, it allows multiple ways to contact you via your “chat” button. For the test, I chose "Form & Call", just so I could get a baseline reading. However, a plugin like this would be great for someone who didn’t want one more thing to check (aka most small business owners). It has a ton of integrations in the paid plan and would be worth looking at if you don’t have a dedicated customer service team.
 
Floating Chat Widget (aka Chaty)

Wrap up time!

Can you see how close each of these were? Ultimately I decided to go with Tidio because of the speed, plus it has a phone app. The most important feature for me being that I am not tied to my computer in order to help someone, right behind speed that is.
 
At the end of the day I must add this tidbit of information, I only ran these tests on my site which is on my server. So if you are on a shared hosting plan, then you may have different speed results than I did.
 
So my suggestion would be to pick the top 3 you think may work for you and test each of them on your site. If you run into any issues, feel free to reach out! You can even use our new chat plugin! (You see what I did there?)
 
TL;DR - I tested 10 WordPress chat plugins for speed results and found Tidio to be the fastest one that meets my needs, plus it has a phone app. Pick 3 for yourself and test each of them. Chat with us if you have any issues. Table below for faster reading & sorting:

Homepage Tests

PluginLoad TimePerf. GradePage SizeRequests
None723 ms672.7 MB96
Tawk.to1.09 s672.7 MB99
Zendesk Chat1.25 s673.3 MB109
3CX Live ChatN/AN/AN/AN/A
Hubspot1.5 s653.1 MB114
Tidio1.07 s673.0 MB102
Jivochat760 ms673.1 MB104
Crisp1.62 s672.8 MB102
LiveChat1.68 s673.0 MB110
Live Chat by Formilla1.11 s662.9 MB109
Chaty1.1 s672.7 MB98

Blog Post Tests

PluginLoad TimePerf. GradePage SizeRequests
None833 ms671.7 MB96
Tawk.to917 ms671.6 MB96
Zendesk Chat829 ms662.2 MB104
3CX Live ChatN/AN/AN/AN/A
Hubspot1.34 s642.0 MB109
Tidio794 ms661.9 MB97
Jivochat1.04 s662.0 MB100
Crisp1.46 s661.8 MB97
LiveChat1.19 s662.6 MB105
Live Chat by Formilla752 ms661.8 MB104
Chaty902 ms672.9 MB94

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